Options for Returning Purchased Vignettes

Did you make a mistake when buying an electronic vignette? In the cases described below, you can request a refund.

Refunds for purchased vignettes can be requested for the following reasons:

If you have purchased a vignette for the same vehicle twice and there is complete or partial overlap in the validity of the vignettes purchased, you can apply for a refund of one of the vignettes.

If there are two identical types of vignettes, for example two annual vignettes, then you can request a refund of the vignette with the later start of validity if the expiry date of the vignette with the earlier start of validity has not yet occurred.

If there are two different types of vignettes, for example an annual vignette and a ten-day vignette, you can only request a refund of the ten-day vignette and only in the cases defined in the Payment Terms and Conditions.

Attach copies of both (or all) vignette receipts, to which the refund is linked.

If you have accidentally purchased a vignette for a non-existent license plate number, you can request a refund.

If “CZ” is filled in as the country of registration for the given vignette, we will check for the non-existence of the license plate number for you. In this case, you only need to provide a copy of the receipt to your request.

If a country of registration other than “CZ” is filled in for the given vignette, please, provide not only a copy of the payment receipt with your refund request, but also an excerpt from the vehicle register of the country, insurance company, or another institute according to the applicable legislation of the country that was listed as the country of registration, with an official translation into the Czech language (except for the Slovak Republic), which proves the non-existence of the vehicle in question, except for the countries of registration listed in the Payment Terms and Conditions.

If you have mistakenly entered the wrong country of registration on your vignette, you can request a refund.

Attach to the refund request a copy of the payment receipt and a copy of the technical certificate of the vehicle, for which the vignette was to be purchased, proving the error in the country of registration.

If you have purchased a vignette for an exempt vehicle, such as an electric car, you can request a refund.

Attach to the refund request a copy of the payment receipt and a copy of the vehicle's technical certificate or other document proving that it is an exempt vehicle.

If you have purchased a vignette for a vehicle for which a vignette is not required, such as a vehicle over 3.5 tonnes, motorcycle, or trailer, you can request a refund.

Attach to the refund request a copy of the payment receipt and a copy of the vehicle's technical certificate or other document proving that a vignette is not required for this vehicle.

If you have purchased the vignette at an Eco price for a vehicle that is not eligible for it, you can request a refund, but only if you have also purchased a vignette at the full price for the same vehicle for the same period.

Please, attach a copy of both receipts to your refund request.

If you have purchased the vignette at an Eco price for a vehicle that is not eligible for it, you can request a refund, but only if you have also purchased a vignette at the full price for the same vehicle for the same period.

Please, attach a copy of both receipts to your refund request.

Submit your refund by completing the Request for the refund of the electronic vignette form. The mandatory attachments for each of the individual cases are specified above. The refund request can be submitted within three years from the date of purchase of the vignette, unless otherwise stated in the Payment Terms and Conditions.

For more information on the individual refund grounds, including a list of the required attachments, see also Section VX. the Payment Terms and Conditions.

A handling fee of CZK 75 will be charged for the refund of the paid vignette.

Refunds of payments made from bank accounts held in the Czech Republic or SEPA countries are not subject to any additional order execution fee beyond the handling fee, except for payments held as “foreign”. Foreign refunds to SEPA countries are subject to an order execution fee of CZK 450.

Refunds of foreign payments made by electronic transfers from bank accounts outside SEPA countries are subject to an order execution fee of CZK 150.

Submission Options

  1. 1

    To the data box: ws5mh9w

  2. 2

    By email to: epodatelna@edalnice.cz

  3. 3

    Hard copy (paper) form to: State Fund for Transport Infrastructure, Sokolovská 1955/278, 190 00 Prague 9, Czech Republic

The bulk submission can only be sent in electronic form.

The requester (notifier) mentioned in the refund request is always a natural person, do not fill in the name of a legal entity.

For more information on the different submission options, see Section XI of the the Payment Terms and Conditions.

Good to Know

The payment receipt was sent to you electronically in .PDF format to the e‑mail address you provided when made a purchase at the e‑shopu or handed over in the hard copy (paper) form when you made a purchase at a point of sale/self-service kiosk.

If you paid for a vignette at a salespoint, please, include your bank account number where the funds are to be refunded. In other cases, the funds will be refunded in the same way as the vignette was paid.

Bulk refund options for purchased vignettes

A bulk refund request can only be made if the same reason is specified for all the vignettes listed.

The following must be submitted with the bulk refund request:

  • Completed Refund request of the motorway vignette fee form
  • Completed Annex to the Bulk vignette refund request
  • Mandatory annexes

The country of registration and the license plate number of the vehicle are only to be indicated in the annex to the bulk refund request.

In the case of a bulk refund request, the handling fee of CZK 75 shall be reduced from each of the vignettes that are subject to a refund.

For more information on the individual refund grounds, including a list of the required attachments, see also Section VX of the Payment Terms and Conditions.

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