If you have purchased a vignette for the same vehicle twice and there is complete or partial overlap in the validity of the vignettes purchased, you can apply for a refund of one of the vignettes.
If there are two identical types of vignettes, for example two annual vignettes, then you can request a refund of the vignette with the later start of validity if the expiry date of the vignette with the earlier start of validity has not yet occurred.
If there are two different types of vignettes, for example an annual vignette and a ten-day vignette, you can only request a refund of the ten-day vignette and only in the cases defined in the Payment Terms and Conditions.
Attach copies of both (or all) vignette receipts, to which the refund is linked.
If you have accidentally purchased a vignette for a non-existent license plate number, you can request a refund.
If “CZ” is filled in as the country of registration for the given vignette, we will check for the non-existence of the license plate number for you. In this case, you only need to provide a copy of the receipt to your request.
If a country of registration other than “CZ” is filled in for the given vignette, please, provide not only a copy of the payment receipt with your refund request, but also an excerpt from the vehicle register of the country, insurance company, or another institute according to the applicable legislation of the country that was listed as the country of registration, with an official translation into the Czech language (except for the Slovak Republic), which proves the non-existence of the vehicle in question, except for the countries of registration listed in the Payment Terms and Conditions.
If you have mistakenly entered the wrong country of registration on your vignette, you can request a refund.
Attach to the refund request a copy of the payment receipt and a copy of the technical certificate of the vehicle, for which the vignette was to be purchased, proving the error in the country of registration.
If you have purchased a vignette for an exempt vehicle, such as an electric car, you can request a refund.
Attach to the refund request a copy of the payment receipt and a copy of the vehicle's technical certificate or other document proving that it is an exempt vehicle.
If you have purchased a vignette for a vehicle for which a vignette is not required, such as a vehicle over 3.5 tonnes, motorcycle, or trailer, you can request a refund.
Attach to the refund request a copy of the payment receipt and a copy of the vehicle's technical certificate or other document proving that a vignette is not required for this vehicle.
If you have purchased the vignette at an Eco price for a vehicle that is not eligible for it, you can request a refund, but only if you have also purchased a vignette at the full price for the same vehicle for the same period.
Please, attach a copy of both receipts to your refund request.
If you have purchased the vignette at an Eco price for a vehicle that is not eligible for it, you can request a refund, but only if you have also purchased a vignette at the full price for the same vehicle for the same period.
Please, attach a copy of both receipts to your refund request.